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research15h ago
Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots
Researchers studied how social chatbots recover from mistakes and maintain user trust. They compared three error correction strategies: webpage retraction, self-correction by the chatbot, and self-correction with an apology. The study found self-correction with an apology most effective in maintaining trust.
Key takeaways
- Self-correction with apology most effective in maintaining user trust.
- 120 participants in between-subjects experiment.
- Webpage retraction least effective strategy.
research15h ago
Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots
Researchers studied how social chatbots recover from mistakes and maintain user trust. They compared three error correction strategies: webpage retraction, self-correction by the chatbot, and self-correction with an apology. The study found self-correction with an apology most effective in maintaining trust.
Key takeaways
- Self-correction with apology most effective in maintaining user trust.
- 120 participants in between-subjects experiment.
- Webpage retraction least effective strategy.